Return & Refund Policy – Medstic Medical

At Medstic Medical, we strive to ensure that every customer receives safe, reliable, and quality healthcare products. For this reason, our return and refund policy is designed to comply with health regulations and consumer rights.

Eligibility for Returns

You may request to return a product within:

• 7 days if you change your mind, and the product is unopened and unused.
• 14 days if the item is defective, damaged, or different from the description.

Due to the nature of medical products, certain items may not be eligible for return once opened.

Return Conditions:

To return a product to Medstic Medical, the following conditions must be met:

• The product must be unopened, unused, and in its original sealed packaging.
• You must provide the original invoice or proof of purchase.
• Products must not be part of the non-returnable items listed below.

Non-Returnable Products:

• Opened or used medical devices or hygiene-related products.
• Personal care items that have been unsealed.
• Products explicitly marked “non-returnable” on the product page.
• Products without original packaging, accessories, or serial numbers.

How to Initiate a Return:

1. Contact Medstic Medical support within the return period.
2. Share your order number and reason for return.
3. Our team will arrange for product collection or provide return instructions.
4. Returned items will be inspected by our quality team.

Refund Process:

• For online payments: Refunds will be made to your original payment method, depending on your bank’s processing time.
• For cash on delivery: Refunds will be issued as store credit in your Medstic Medical account or via bank transfer if requested.

At Medstic Medical, we are committed to protecting your health and satisfaction. If you have any concerns or questions, our support team is always here to assist you.